Customer Support

Customer satisfaction is a top priority and FPL FiberNet is committed to providing exceptional customer service. FPL FiberNet has continuously met circuit availability to our customers of greater than 99.999% over the years. It is the goal of each FPL FiberNet employee to achieve the highest customer satisfaction. You can trust FPL FiberNet to always be there to meet your needs.

Customer Care

Our team of dedicated, knowledgeable resources is available to respond to your business needs. We strive to exceed customer expectations by providing accurate and timely information and delivering value-added products and solutions that allow you to win new business and maintain a competitive edge.

Call our Customer Support organizations Monday through Friday from 8:00 A.M. to 5:00 P.M. EST.

To report trouble 24 hours a day, 7 days a week, please contact our NOC at 1-866-553-4237.

Network Operations Center

FPL FiberNet’s Network Operations Center (NOC) provides 24 x 7 network monitoring and proactive maintenance to detect and prevent potential hazards that can interrupt your service. Using state of the art technology, our NOC is equipped to identify and resolve potential problems before they arise.

In the event of a severe storm, our customers can be assured that FPL FiberNet will be available to address any network issues that may arise. With a robust storm preparedness and recovery plan that includes a back-up NOC at a geographically diverse location, you can depend on us.

Should you experience any trouble with your service or an outage, please contact the NOC at 1-866-553-4237

Field Operations

FPL FiberNet employs dedicated restoration field technicians throughout Florida enabling rapid response to conditions in the field. This group of highly, trained technical experts helps ensure that our customers receive superior service and reliability.

Provisioning

Our Provisioning Department is dedicated to delivering circuit orders in a timely and accurate manner. We recognize the importance for customers to know the status of their orders. Information is readily available about your order prior to delivery which allows you, our customer, to complete each segment of your circuit in a coordinated manner.

Circuit testers are available Monday through Friday from 8:00 A.M. to 5:00 P.M. EST to assist with end-to-end testing. The testing department can be reached at: 786-845-7245 or 786-845-7257.

For broadband services, please call to schedule testing one business day in advance.

For after hours testing, please call our Network Operations Center at 1-866-553-4237.