FPL FiberNet Customer Care and Support

Contact FPL FiberNet, a leading provider of fiber-optic solutions, to discuss what FPL FiberNet can do for you. Customer satisfaction is a top priority and FPL FiberNet is committed to providing exceptional customer service. You can trust FPL FiberNet to always be there to meet your needs!

Online Forms and Resources

• Sales Inquiry 
• Billing Inquiry
• Service Order Template for TDM Services 
• Service Order Template IP/Ethernet Services 
• Non-disclosure Agreement 
• AUP Policy

E-mail address: fplfn_customercare@fpl.com

You may also call our Customer Support organizations Monday through Friday from 8 a.m. to 5 p.m. EST (unless noted otherwise).

Provisioning

Circuit testers are available Monday through Friday from 8 a.m. to 5 p.m. EST to assist with end-to-end testing or service turn-up.

Testing Department: 1-866-553-4237, Option 2
After-hours Testing: 1-866-553-4237, Option 1

For broadband services, please call to schedule testing one business day in advance.