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We're at your side from the start and stay there throughout the process

What does a #1 ranked service delivery team do that’s so different from other providers? We take care of you completely. At Fibernet Direct, we hold ourselves 100% accountable to meet or exceed your expectations:

  • We won’t waste your time by handing you off to the next person or department
  • We don’t make excuses
  • We treat your concerns with urgency
  • We stay by your side until service is delivered to your complete satisfaction

We work to your schedule. Your desired delivery date drives our internal timelines and processes. If an unpreventable issue arises that may hamper your order’s progress, we are transparent and proactive: keeping you informed and suggesting alternative ways to overcome any hurdles in a timely manner.

We eliminate runaround. You get a single point of contact for every aspect of your service delivery. One number to call: one trained expert ready to support you at all times.

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 RELIABLE: Guaranteed bandwidth backed by superior Service Level Agreements

EVERY DEPARTMENT DEDICATED TO YOUR SATISFACTION:

Your sales team
Your sales team is responsible for prioritizing your inquiries and following through to ensure all are addressed promptly, including your product and service questions, quote requests, and support for customized solutions. 

All of our sales experts are locally based, with advanced skills and knowledge. Each has invested the time to understand your business and the needs specific to your particular industry. They come prepared with on-target insights to solve your problems and exceed your expectations.

Your billing team
At Fibernet Direct, your billing team delivers clear, concise statements − conveniently accessible via your private online portal. You have experienced specialists ready to respond to your call promptly and answer any question or concern you have about payment. You can reach us during business days by phone or online. 

Your service delivery team
We assign a project manager or service delivery specialist to coordinate all aspects of the installation. This includes the management of outside construction, obtaining required permits and site access into your building - all to ensure the timely delivery of services.

Your Network Operations Center (NOC) team
Your NOC center is U.S.-based and staffed by experienced engineers and support teams who monitor the network and are ready to respond to your call in seconds, any hour of the day or night. They maintain systems designed to proactively detect and prevent hazards that can potentially interrupt your service. Their mission: to identify and resolve potential problems before they arise.

Your engineering and planning team
We continuously manage the network to provide customers with the highest level of quality, performance, and reliability.

Your field operations team 
Fibernet Direct has in-house technicians able to respond to customer needs. Technicians are managed using the latest field service technology to support the lowest possible resolution times.

FLEXIBLE: We specialize in customizing solutions to meet your requirements

"The fact that it is scalable is also definitely a plus because that means as we continue to grow we can increase our bandwidth without having to have further installations or any downtime."

Bill Singleton > Director of IT, Landau & Associates, PA

RESPONSIVE: Get award-winning, personalized service from U.S.-based engineers and support teams

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