• man and woman talking man and woman talking

INDEPENDENTLY RANKED #1 BY CUSTOMERS

Fibernet Direct is proud to announce that it has consistently received top honors in ATLANTIC ACM’s North American Business Connectivity Service Excellence and Metro Wholesale Service Provider awards.


"Fibernet Direct continues to deliver on what matters to the customer the most – quality network performance, including increased availability and uptime, as well as responsive service and support"

Judy Reed Smith, CEO, ATLANTIC-ACM, Business Connectivity Report Card

WE PRIDE OURSELVES ON EXCEEDING OUR CUSTOMERS' EXPECTATIONS AND CONTINUOUSLY STRIVE TO GO ABOVE AND BEYOND EVERY DAY

NORTH AMERICAN BUSINESS CONNECTIVITY SERVICE PROVIDER EXCELLENCE AWARDS 

These awards are based on more than 3,400 individual ratings of service providers by enterprise business customers. ATLANTIC-ACM is a leading provider of strategic research and consulting services and conducts one of the industry's most respected customer surveys. 

Fibernet Direct was ranked number one in five categories:

  • Network Performance
  • Service Delivery
  • Customer Service
  • Sales Representatives
  • Brand

2016 NORTH AMERICAN BUSINESS CONNECTIVITY SERVICE PROVIDER EXCELLENCE AWARDS RESULTS 

Connectivity-survey-chart.png

METRO WHOLESALE SERVICE PROVIDER AWARDS: SEVEN YEARS OF ACHIEVEMENT

In 2015 Fibernet Direct received four ATLANTIC-ACM Metro Wholesale Service Provider Excellence Awards. Metro wholesale buyers rated Fibernet Direct number one among service providers in Network Performance, Service Delivery, Customer Service and Brand. 

This marks the seventh year that Fibernet Direct has been awarded best-in-class in Service Delivery, nationally, among incumbent and competitive local exchange companies. Service Delivery is scored based on Fibernet Direct’s ability to meet customer expectations in the installation of service as well as timeliness and responsiveness. 

The Metro Wholesale Service Provider Excellence Awards are based on data derived from over 1,700 individual ratings of metro service providers by wholesale customers.

 

 

RELIABLE:  Our Network Operations Center is ready to respond instantly 24/7/365

About THE ATLANTIC-ACM Service Provider Excellence Awards

ATLANTIC-ACM bestows its Service Provider Excellence Awards to carriers each year, in recognition of outstanding operations or product ratings in each report’s area of focus. 

The strategic advisory and market diligence firm has published its annual report card research series covering both wholesale and business telecom markets since 1995. Their mission is to provide each carrier unbiased information regarding their relative strengths and weaknesses, as well as help customers make more informed purchase decisions.

RESPONSIVE: Get award-winning, personalized service from U.S.-based engineers and support teams 

REQUEST A QUOTE