Carmen M. Perez
Carmen Perez joined FPL FiberNet in 2004 and was named president of FPL FiberNet in January 2007 after having served as vice president of sales and as controller and director of accounting.
Prior to joining FPL FiberNet, she served in the customer service organization of Florida Power & Light Company as director of revenue recovery. Before that, Perez served as FPL's director of corporate accounting and assistant controller.
From 1982 to 1989, she was a certified public accountant with the accounting firm of Deloitte & Touche, where she specialized in the management of audits of large financial and governmental institutions.
Perez holds a bachelor's degree in business administration from Florida International University.
Director, Customer Operations
April Reynolds joined FPL FiberNet in 2007 and was named director of customer operations in 2011 after having served as director of customer relations and marketing. She is responsible for all aspects of end-to-end service delivery including customer care, provisioning, site acquisition, construction, splicing and project management.
Prior to joining FPL FiberNet, Reynolds held several leadership positions with Florida Power & Light Company. During her tenure at FPL, she managed numerous functions for FPL's customer service organization, including customer care, customer billing and revenue recovery. Additionally, she has led planning and analytical groups at FPL.
Reynolds also played an active role in FPL's quality-improvement efforts, facilitating priority deployment, analytical problem solving and process management activities.
Controller and Director of Accounting and Corporate Support
Bruce Wuenker joined FPL FiberNet in January 2006 as controller and director of accounting and corporate support. He is responsible for all aspects of accounting and financial reporting, budgets and forecasting and inventory management.
Prior to joining FPL FiberNet, he served as accounting manager for FPL FiberNet's parent company, NextEra Energy, and a sister NextEra subsidiary, Florida Power & Light Company. He had 19 years of service in different capacities with both companies.
Wuenker is a certified public accountant and holds a Bachelor of Science degree in accounting from Findlay College (Ohio) and a Master of Business Administration degree from Miami University (Ohio).
Director, Network Planning and Engineering
Joseph Oster joined FPL FiberNet in 2007 and was named director of planning and engineering in 2011 after having served as director of operations and engineering. He brings more than 29 years of telecommunications experience spanning both wireline and wireless sides of the business in the domestic and international arenas.
Prior to joining FPL FiberNet, he held senior manager and director level positions in operations, engineering and network facilities at T-Mobile USA. Before that, Oster served as general manager and vice president at Primus International, a company providing domestic and international voice and private line services. From 1983 to 1995, he designed, implemented and managed networks for inter-exchange carriers (IXC) where he developed his broad base of experience during the rapid growth of the competitive telecommunications industry.
Oster holds a Bachelor of Science degree in electronic engineering technology from DeVry Institute of Technology.
Director, Business Services
Tim Young was named Director of Business Services in December 2012 after serving as Director of the Project Management Office (PMO) since 2007. As the Director of Business Services, his responsibilities comprise operational excellence, strategic, and regulatory initiatives as well as employee development and training. Young joined FPL FiberNet in 2000 as a senior sales engineer developing and designing solutions for customer applications.
Before joining FPL FiberNet, he served as a senior sales engineer with Enron Broadband Services. Prior to that, he was a senior technical consultant with Booz, Allen and Hamilton and also served as a senior design engineer with GE Aerospace/Lockheed Martin.
Young holds a Bachelor of Science degree in electrical engineering from the University of Maryland at College Park and a Master of Science degree in electrical engineering from the Johns Hopkins University in Baltimore, Md.
Director, Network Operations
Sheldon Jordan joined FPL FiberNet in 2000 and was named director of network operations in 2011 after having served as program manager of wireless backhaul solutions. He brings more than 15 years of telecommunications experience including both wireline and wireless sides of the business. Jordan is responsible for the reliability and maintenance of FPL FiberNet's robust fiber optic and electronic network.
During his tenure with FPL FiberNet, Jordan served in a variety of roles including senior network planner, technical manager of outside plant documentation & inventory management, and technical manager of inside plant engineering. Before joining FPL FiberNet, he served as an Engineer in the distribution business unit of Florida Power and Light Company, where he was responsible for engineering and implementation of customer driven construction projects. Prior to that, Jordan served as a Network Technical Engineer at Sprint's International-Private Line Service, where he managed automation and network enhancement projects.
Sheldon holds a Bachelor of Engineering in electrical engineering from Cornell University.